Privacy Policy

Background

The Railway Butchers Ltd, trading as The Railway Butchers ("The Railway Butchers"), understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, therailwaybutchers.co.uk ("Our Site") and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested when you create an Account or place an Order through Our Site.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

"Account" means an account required to access and/or use certain areas and features of Our Site;

"Cookie" means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below;

"Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended, relating to the use of cookies and similar technologies; and

"Order" means an order for products placed through Our Site, including Christmas orders.

2. Information About Us

Our Site is owned and operated by The Railway Butchers Ltd, trading as The Railway Butchers, a limited company registered in England and Wales under company number <<insert company number>>.

Registered address: 9 Oriental Road, Woking, GU22 7AH.

Main trading address: 9 Oriental Road, Woking, GU22 7AH.

VAT number: <<insert VAT number>>.

ICO registration number: <<insert ICO registration number>>.

Data Protection Lead: Craig Knowlden.
Email address: therailwaybutcherswoking@gmail.com.
Telephone number: 01483 773415.
Postal address: 9 Oriental Road, Woking, GU22 7AH.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site and explains how any personal data collected through Our Site is used, as well as your rights and how to raise concerns or complaints.

4. What Is Personal Data?

Personal data is defined by the UK GDPR and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025 and other applicable legislation relating to data protection and privacy ("the Data Protection Legislation") as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

1. The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
2. The right to access the personal data we hold about you. Part 13 will tell you how to do this.
3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.
5. The right to restrict (i.e. prevent) the processing of your personal data.
6. The right to object to us using your personal data for a particular purpose or purposes.
7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner's Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to complain to us using the contact details provided in Part 15 (or by any other method). We will do our best to resolve your complaint. We will acknowledge your complaint within 30 days and will respond to it without undue delay.

You also have the right to lodge a complaint with the Information Commissioner's Office. You may wish to raise your concerns with us first, so that we can try to resolve them. If you are not satisfied with our response, you can complain to the Information Commissioner's Office.

6. What Data Do You Collect and How?

Depending upon your use of Our Site, we may collect and hold some or all of the personal data set out below, using the methods also set out below. Please also see Part 14 for more information about our use of Cookies and similar technologies. We do not collect any 'special category' or 'sensitive' personal data, we do not knowingly collect personal data relating to children, and we do not collect data relating to criminal convictions and/or offences. We also confirm that we do not use analytics or similar tracking technologies on Our Site.

• Identity information including name and title.
  How we collect it: provided by you when you create an Account, place an Order, or contact us.
• Contact information including delivery address, email address, and telephone number.
  How we collect it: provided by you when you create an Account, place an Order, or contact us.
• Order information including the products you order, your chosen delivery or collection date and time slot, any notes you add to your Order, deposits paid, and your order history.
  How we collect it: provided by you when you place an Order, and recorded by us as we process it.
• Payment information including card details.
  How we collect it: entered by you at checkout and processed securely by our payment provider, Stripe. We do not see or store your full card details; we only receive confirmation of payment and limited details such as the card type and last four digits.
• Account information including your login details and your marketing preferences.
  How we collect it: provided by you when you create and manage your Account.
• Technical information including IP address, browser type and version, and operating system.
  How we collect it: collected automatically when you use Our Site, through strictly necessary Cookies and our website server logs.

7. How Do You Use My Personal Data?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following describes how we will use your personal data, and our lawful bases for doing so:

• Registering you on Our Site and providing and managing your Account.
  Data used: identity, contact, and account information.
  Lawful basis: performance of a contract with you.
• Processing your Order and supplying our products to you, including arranging delivery or collection.
  Data used: identity, contact, and order information.
  Lawful basis: performance of a contract with you.
• Managing payments, deposits, and refunds for our products.
  Data used: identity, contact, order, and payment information.
  Lawful basis: performance of a contract with you.
• Communicating with you about your Order, your Account, or any enquiry you make (for example, order confirmations and collection reminders).
  Data used: identity, contact, and order information.
  Lawful basis: performance of a contract with you and our legitimate interests in responding to customer enquiries.
• Administering Our Site and keeping it secure.
  Data used: technical information.
  Lawful basis: our legitimate interests in running Our Site safely and preventing fraud and misuse.
• Administering our business, including keeping accounting and tax records.
  Data used: identity, contact, order, and payment information.
  Lawful basis: compliance with our legal obligations and our legitimate interests in running our business.
• Supplying you with information by email that you have opted-in to (you may opt-out at any time by clicking the unsubscribe link in any of our emails, by updating your Account settings, or by contacting us).
  Data used: identity and contact information.
  Lawful basis: your consent.

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our products. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will never sell your personal data or share it with third parties for their own marketing purposes.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. In some cases, the law may treat certain further uses of personal data as compatible with the original purpose, subject to appropriate safeguards. If we rely on compatibility in this way and you want us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

• Identity, contact, order, and payment information relating to Orders.
  How long we keep it: six years from the end of the financial year in which the Order was placed, as required for our accounting and tax records.
• Account information.
  How long we keep it: for as long as your Account remains open. If you close your Account, or it has not been used for three years, we will delete or anonymise your Account information, except for any Order records we must keep as set out above.
• Marketing preferences.
  How long we keep it: until you unsubscribe or withdraw your consent, after which we will keep a record of your opt-out so that we do not contact you again.
• Technical information.
  How long we keep it: session Cookies are deleted when you close your browser; website server logs are kept for no longer than 12 months.

9. How and Where Do You Store or Transfer My Personal Data?

We will store some of your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

Some of the service providers we use to run Our Site and take payments (see Part 10) may store or process some of your personal data in countries outside of the UK. These are known as "third countries". Where this happens, we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, by only transferring personal data to countries that are deemed to provide an adequate level of protection for personal data, or by using specific approved contracts which ensure the same levels of personal data protection that apply under the Data Protection Legislation. For further information, please refer to the Information Commissioner's Office.

Please contact us using the details below in Part 15 for further information about the particular data protection safeguards used by us when transferring your personal data to a third country.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

• limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
• procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner's Office where we are legally required to do so;
• encrypting all data sent between your browser and Our Site using a secure (HTTPS) connection;
• having all card payments processed by a PCI DSS-compliant payment provider, so that we never store your full card details; and
• protecting Account and administration access with passwords.

10. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

We contract with the following third parties to help us run Our Site and supply our products. They act as data processors on our behalf and may only use your personal data in accordance with our instructions:

• Recipient: 2visualise Ltd (data processor).
  Activity carried out: hosting Our Site and managing Accounts and Orders.
  Sector: IT and software services.
  Location: United Kingdom.
• Recipient: Stripe (payment processor).
  Activity carried out: processing card payments, deposits, and refunds, and helping to prevent fraud.
  Sector: financial services.
  Location: United Kingdom, with some data processed in the United States under approved safeguards. Stripe's own privacy policy is available at stripe.com/gb/privacy.

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party's obligations under the law, as described above in Part 9.

If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11. How Can I Control My Personal Data?

11.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails, at the point of providing your details, and by managing your Account).

11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service ("the TPS"), the Corporate Telephone Preference Service ("the CTPS"), and the Mailing Preference Service ("the MPS"). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to create an Account or place an Order you will be required to provide certain data, as set out in Part 6.

You may restrict our use of Cookies and similar technologies. For more information, see Part 14.

13. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a "subject access request".

When responding to a subject access request, we will carry out reasonable and proportionate searches for the personal data covered by your request.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

There is not normally any charge for a subject access request. If your request is 'manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

14. How Do You Use Cookies?

References to Cookies in this Part 14 include similar technologies that store information on your device or access information stored on your device, where applicable. Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide our products. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times. We do not use any third-party Cookies on Our Site.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Certain features of Our Site depend on Cookies to function, such as keeping you signed in and remembering the contents of your basket. Cookie Law deems these Cookies to be "strictly necessary". We only use strictly necessary Cookies, so your consent is not required to place them, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken care to ensure that these Cookies are limited to what is necessary and do not use them for additional purposes.

The following first-party Cookies may be placed on your computer or device:

• <<insert session cookie name>>
  Purpose: keeps you signed in to your Account and remembers the contents of your basket while you browse and check out.
  Strictly necessary: yes.
• __stripe_mid, __stripe_sid
  Purpose: set by our payment provider, Stripe, when you use our checkout, to process your payment securely and prevent fraud.
  Strictly necessary: yes.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

15. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request or a data protection complaint, please use the following details (for the attention of Craig Knowlden):

Email address: therailwaybutcherswoking@gmail.com.
Telephone number: 01483 773415.
Postal address: 9 Oriental Road, Woking, GU22 7AH.

16. Changes to this Privacy Policy

We may review and update this Privacy Policy from time to time to ensure continued compliance with the law and best practice. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 14 October 2026.

17. Attribution

This Privacy Policy has been created using a document template from www.simply-docs.co.uk.